Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Keo Mony Sok, Tracey S. Danaher, Phyra Sok
| Year of publication: |
2023
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|---|---|
| Authors: | Sok, Keo Mony ; Danaher, Tracey S. ; Sok, Phyra |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 99.2023, 2, p. 228-246
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| Subject: | Frontline employee (FLE) | Initiative-focused climate | Quality-focused climate | Risk avoidance | Risk taking | Retailing sector | Betriebsklima | Work climate | Klimawandel | Climate change | Arbeitsverhalten | Work behaviour | Einzelhandel | Retail trade | Arbeitszufriedenheit | Job satisfaction | Verkaufspersonal | Salespeople | Risiko | Risk | Dienstleistungsqualität | Service quality | Leistungsmotivation | Work motivation | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretai.2023.03.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014321977