My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Year of publication: |
2023
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Authors: | Sestino, Andrea ; D'Angelo, Alfredo |
Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 191.2023, p. 1-11
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Subject: | Anthropomorphism | Avatar | Chatbot | Digital-based healthcare services | Emotional receptivity | Healthcare | Intention to use | Metaverse | Gesundheitsversorgung | Health care | Emotion | Konsumentenverhalten | Consumer behaviour | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Ärzte | Physicians | Innovationsakzeptanz | Innovation adoption |
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