Negative evaluations of service quality - a framework for identification and response

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Journal of Marketing Practice: Applied Marketing Science, published by and copyright Emerald Group Publishing Ltd.

MoreLess

Year of publication:	1999
Authors:	Dawes, Jillian ; Rowley, Jennifer
Publisher:	Emerald Group Publishing Ltd.
Subject:	Customer satisfaction \| Higher education \| Service quality \| Services marketing

Online Resource

Check full text access |

More access options

Check Google Scholar

I need help

More details

Type of publication:	Article
Language:	English
Other identifiers:	10.1108/EUM0000000004554 [DOI]
Source:	BASE

Persistent link: https://www.econbiz.de/10009455182