Negative role modeling in hospitality organizations : a social learning perspective on supervisor and subordinate customer-targeted incivility
Jincen Xiao, Jih-Yu Mao
| Year of publication: |
2022
|
|---|---|
| Authors: | Xiao, Jincen ; Mao, Jih-Yu |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 102.2022, p. 1-9
|
| Subject: | Devaluation of customers | Leader-member exchange | Perceived service climate | Social learning theory | Workplace incivility | Arbeitsverhalten | Work behaviour | Betriebsklima | Work climate | Führungsstil | Leadership style | Lernende Organisation | Learning organization | Soziale Beziehungen | Social relations | Lernen | Learning | Soziales Verhalten | Social behaviour | Unternehmenskultur | Corporate culture | Lernpsychologie | Learning psychology | Austauschtheorie | Social exchange theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103141 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013185245