New developments in training teams effectively

Highlights some of the new techniques being implemented across the USA in the area of team training. Some are revolutionary but some are just fine tuning on already successful methods. Gives suggestions for trainers on how to deal with resistant, reluctant or resentful trainees. Reviews the methods used at one firm to train its trainers, and at another where a company‐wide policy was adopted to create a new value‐added training system. Concludes that some of the most effective training techniques are not new ‐ merely the application of old‐fashioned common sense to training problems.