New financial service development for banks in Taiwan based on customer needs and expectations
Year of publication: |
2011
|
---|---|
Authors: | Tsai, Wen-hsien ; Hsu, Wei ; Lin, Thomas W. |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 1/2, p. 215-236
|
Subject: | Finanzdienstleistung | Financial services | Produktentwicklung | New product development | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Bank | Taiwan |
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