New Maturity Model of Industrial Performance for SMEs : A Case Study of TPM Implementation in a Moroccan Industrial SME

In a competitive economic environment, manufacturers are forced to face delay, quality and cost challenges. Hence, emergence of lean manufacturing and total productive maintenance (TPM) concepts came to resolve this problem by improving productivity. However, for many manufacturers, especially small and medium-sized enterprises (SME), these concepts remain very difficult to implement and maintain. In this perspective, this work aims at clarifying some failure factors and proposes a model to improve both productivity and performance. This model has been implemented in the plastics industry through a case study relating basic concepts of TPM and Management by Objectives (MBO). Nevertheless, few research works are interested to develop lean model for manufacturing SME's. This paper aims to enrich this research axis by an industrial case study in a Moroccan SME. Further researches can exploit the findings of this work in order to implement the proposed model in other industries