New measurement scales for evaluating perceptions of the technology-mediated customer service experience
| Year of publication: |
2004
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|---|---|
| Authors: | Froehle, Craig M. ; Roth, Aleda V. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 22.2004, 1, p. 1-22
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