New perspective on informal knowledge sharing in the self-service environment
E. Van Tonder, L.T. De Beer and T. Kuyper
| Year of publication: |
2020
|
|---|---|
| Authors: | Van Tonder, Estelle ; Beer, Leon T. de ; Kuyper, Tom |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 7/8, p. 542-564
|
| Subject: | Customers | elaboration likelihood model | emotional attachment | informal knowledge sharing | source credibility | Wissenstransfer | Knowledge transfer | Wissensmanagement | Knowledge management | Konsumentenverhalten | Consumer behaviour | Informationsverbreitung | Information dissemination | Selbstbedienung | Self-service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2018.1560425 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012260300