//-->
Service innovation and delivery as antecedents of satisfaction and loyalty : a study of Indian retail banking
Bhat, Ishfaq Hussain, (2023)
The introduction of cashless wage payments and the spread of branch banking in post-war Germany
Krüger, Malte, (2017)
Bank 2.0 : how customer behaviour and technology will change the future of financial services
King, Brett, (2010)
New service development : insights from an explorative study into the Turkish retail banking sector
Ozdemir, Sena, (2007)
How should firms deal with counterfeiting? : A review of the success conditions of anti-counterfeiting strategies
Hoecht, Andreas, (2014)
Managing trust and risk in technology collaborations: a study of the fine fragrance industry
Hoecht, Andreas, (2002)