Non-internet self-service technology failures and recoveries : comparing China with the United States
Shunzhong Liu
| Year of publication: |
2013
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|---|---|
| Authors: | Liu, Shunzhong |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 22799382. - Vol. 7.2013, 3, p. 399-417
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| Subject: | Selbstbedienung | Kundenzufriedenheit | Reklamation | Vergleich | China | USA |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-012-0168-4 [DOI] |
| Source: |
Persistent link: https://www.econbiz.de/10010159914