Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Milos Bujisic; Luorong (Laurie) Wu and Anna Mattila; Anil Bilgihan
| Year of publication: |
2014
|
|---|---|
| Authors: | Bujisic, Milos ; Wu, Luorong ; Mattila, Anna ; Bilgihan, Anil |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 26.2014, 2, p. 293-306
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| Subject: | Display authenticity | Friedliness | Service relationship | Service satisfaction | Tipping | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Trinkgeld | Tipping behaviour | Glaubwürdigkeit | Credibility | Dienstleistungssektor | Service industry | Emotion |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010250181