Number 2 - Testing the SERVQUAL scale in the business-to-business sector: The case of ocean freight shipping service
| Year of publication: |
1999
|
|---|---|
| Authors: | Durvasula, Srinivas ; Lysonski, Steven ; Mehta, Subhash C. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 13.1999, 2-3, p. 132-150
|