Number 2 - The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services
| Year of publication: |
1999
|
|---|---|
| Authors: | Sharma, Neeru ; Patterson, Paul G. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 13.1999, 2-3, p. 151-170
|