Number 2 - Transaction-specific satisfaction and overall satisfaction: An empirical analysis
| Year of publication: |
2000
|
|---|---|
| Authors: | Jones, Michael A. ; Suh, Jaebeom |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 2-3, p. 147-159
|