Number 3 - A QFD-hoshin approach for service quality deployment: A case study
| Year of publication: |
2000
|
|---|---|
| Authors: | Pun, K.F. ; Chin, K.S. ; Lau, Henry |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 10.2000, 3, p. 156-169
|