Number 4 - Service quality between internal customers and internal suppliers in an international airline
| Year of publication: |
2001
|
|---|---|
| Authors: | Frost, Frederick A. ; Kumar, Mukesh |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 18.2001, 4-5, p. 371-386
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