Number 8 - Retail services - Retail customers as partial employees in service provision: A conceptual framework
| Year of publication: |
2001
|
|---|---|
| Authors: | Hogg, Gillian ; Keh, Hean Tat ; Teo, Chi Wei |
| Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 29.2001, 8-9, p. 370-378
|