Obstacles to upgrading customer value-in-use in retail banking
| Year of publication: |
2013
|
|---|---|
| Authors: | Lähteenmäki, Ilkka ; Nätti, Satu |
| Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 31.2013, 5 (19.7.), p. 334-347
|