Occupational stress as a mediator between organisational intelligence traits and digital government service quality : a triangulation design approach
Subashini Ramakrishnan, Dilip S. Mutum and Myint Moe Chit and Meng Seng Wong
| Year of publication: |
2024
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|---|---|
| Authors: | Subashini Ramakrishnan ; Mutum, Dilip S. ; Myint Moe Chit ; Wong, Meng Seng |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 6, p. 787-821
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| Subject: | Organisational intelligence | Digital government | Service quality | Occupational stress | Higher order model | Dienstleistungsqualität | Stress | Work stress | E-Government | E-government | Organisatorischer Wandel | Organizational change | Öffentliche Dienstleistung | Public services | Intelligenz | Intelligence | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-02-2023-0041 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015198338