Odeon earns a gong for management training : Program helps to harmonize cultures, systems and approaches after merger

Purpose – This paper aims to examine a management‐training program that helped to integrate different cultures, values, operating systems and approaches after the merger of Odeon and United Cinemas International. Design/methodology/approach – The paper draws on information from Odeon and from the training consultancy involved in the program, Dale Carnegie. Findings – The paper details the intense, two‐day immersion program, named Redefining Leadership. Around 100 managers went through the program over three months. Significant changes in performance and behavior have been witnessed. Practical implications – The paper reveals that managers now hold each other more accountable in meetings. They know how things should be done. If standards slip, they flag it up to each other and give praise when things are going well. Managers recognize and celebrate success within their teams and the business as a whole. The way in which they lead, inspire and manage performance has improved. Originality/value – The paper describes a program that has improved performance and instilled a more professional and consistent approach to leadership.