In this dynamic changing world and with the growth of internet and e-commerce plethora of disputes and conflicts have been arising including social, commercial, intellectual property related and cultural or political conflicts, often involving entities/individuals from multiple territorial jurisdictions. In such cases parties hesitate to submit their dispute in the other jurisdiction and also traditional method of solving dispute is very costly, rigid and time taking. In such a scenario, ‘Online Dispute Resolution’, automated by software or by appointing a neutral third party/panel and conducted exclusively online seems to be the most viable and practicable solution. With the rapidly growing adoption of ODR in a number of sectors, it is time to produce a living document of ethical principles integral to the design, structure, practices and implementation of online dispute resolution systems. Preserving confidentiality and privacy of parties and any transactions in dispute resolution is one of the paramount concerns of party’s worldwide. Apart from this Internet is still viewed as insecure media as cyber criminals may employ techniques to intercept data and communications between parties and any information flowing through internet network could be stored or misused. In this regard, sophisticated techniques for enhancing internet security such as use of digital signatures, electronic signatures are being used to conduct ODR process Moreover we do not have any codified statue for ODR which also makes it less reliable and accountable and also most of the people are not even aware about such set-up. No doubt that ODR method of solving dispute is very efficient in solving some issues but it is not the absolute panacea to reduce the back breaking burden of court as virtually we are unable to solve serious matter like criminal, family disputes etc. because in these cases it is elementary to check the demeanor of parties before reaching to any conclusion
