Offline to online : The impacts of offline visit experience on online behaviors and service in an Internet hospital
Qing Ye, Hong Wu
| Year of publication: |
2023
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| Authors: | Ye, Qing ; Wu, Hong |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 33.2023, 1, Art.-No. 8, p. 1-21
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| Subject: | I | Internet hospital | Online-offline service integration | Patient engagement | Service quality | Visit experience | Dienstleistungsqualität | Internet | Krankenhaus | Hospital | Konsumentenverhalten | Consumer behaviour | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Electronic Commerce | E-commerce | Gastgewerbe | Hospitality industry | Online-Marketing | Internet marketing | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-023-00634-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014283311