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Policy of the financial services authority in consumer protection
Widijantoro, Johanes, (2018)
Financial services in the United Kingdom
Woodroffe, Geoffrey, (1994)
Consumer complaints and the new single ombudsman scheme : a joint consultation paper
(1999)
Ombudsman Schemes in the United Kingdom's Financial Sector: The Insurance Ombudsman, the Banking Ombudsman, and the Building Societies Ombudsman
Rawlings, Philip, (1994)