On accommodating customer flexibility in service systems
Yu-Tong He; Douglas G. Down
| Year of publication: |
2009
|
|---|---|
| Authors: | He, Yu-tong ; Down, Douglas G. |
| Published in: |
INFOR : information systems and operational research. - Ottawa : INFOR Journal, ISSN 0315-5986, ZDB-ID 121260-6. - Vol. 47.2009, 4, p. 289-295
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| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services | Betriebliche Wertschöpfung | Value creation | Hotellerie | Hotel industry | Prozessmanagement | Business process management | Komplexe Systeme | Complex systems | Graphentheorie | Graph theory | Dienstleistungsmanagement | Service management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008736321