On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
| Year of publication: |
2004
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|---|---|
| Authors: | Armony, Mor ; Maglaras, Constantinos |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 52.2004, 2, p. 271-292
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