On merchandise return policy, entrepreneurial internet retail, and customer reviews : insights from an observational study
Sebastián J. García-Dastugue, Rahul Nilakantan, Carl Marcus Wallenburg, Shashank Rao
| Year of publication: |
2024
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|---|---|
| Authors: | García-Dastugue, Sebastián J. ; Nilakantan, Rahul ; Wallenburg, Carl Marcus ; Rao, Shashank |
| Published in: |
Journal of business logistics. - Hoboken, NJ [u.a.] : Wiley-Blackwell, ISSN 2158-1592, ZDB-ID 2068494-0. - Vol. 45.2024, 1, Art.-No. e12342, p. 1-23
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| Subject: | Online Retail | Referrals | Return Policy | Online-Handel | Online retailing | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/jbl.12342 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014477709