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MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center
Dudin, Sergey, (2013)
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan, (2014)
Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal, (2023)
The impact of transportation delays on repairshop capacity pooling and spare part inventories
Sahba, Pedram, (2011)
Scheduling policies for a repair shop problem
Liang, William Kun, (2013)
A new renewal approximation for certain autocorrelated processes
Araghi, Mojtaba, (2008)