On the front lines: Stress, conflict, and the customer service provider
| Year of publication: |
1996
|
|---|---|
| Authors: | Boles, James S. ; Babin, Barry J. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 37.1996, 1, p. 41-50
|
| Publisher: |
Elsevier |