On the impact of analyzing customer information and prioritizing in a service system
| Year of publication: |
2011
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|---|---|
| Authors: | Dobson, Gregory ; Sainathan, Arvind |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 51.2011, 4, p. 875-884
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