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Standards, best practices and codes of ethics impact on IT service quality : the case of Slovenian IT departments
Kolar, Džangir, (2017)
Adoption of ISO 9000 management standard in EU's transition economies : the case of the Baltic States
Heras-Saizarbitoria, Iñaki, (2013)
Qualitätsmanagement : QM-Systeme und -Verfahren ; Normen
(2009)
On determining the optimal sampling frequency for feedback quality control systems
Kartha, C. P., (2014)