On the Practical Significance of Hindsight Bias: The Case of the Expectancy-Disconfirmation Model of Consumer Satisfaction
| Year of publication: |
1995
|
|---|---|
| Authors: | Zwick, Rami ; Pieters, Rik ; Baumgartner, Hans |
| Published in: |
Organizational Behavior and Human Decision Processes. - Elsevier, ISSN 0749-5978. - Vol. 64.1995, 1, p. 103-117
|
| Publisher: |
Elsevier |