On the role of SMS for transaction confirmation with IVR telephone banking
G. Peevers, G. Douglas, D. Marshall and M. A. Jack
| Year of publication: |
2011
|
|---|---|
| Authors: | Peevers, Gareth ; Douglas, G. ; Marshall, D. ; Jack, M. A. |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 29.2011, 3, p. 206-223
|
| Subject: | Privatkundengeschäft | Personal banking | Electronic Banking | Electronic banking | Mobile Business | Mobile business | Dienstleistungsqualität | Service quality | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009011795