One experience and multiple reviews : the case of upscale US hotels
Edwin N. Torres, Howard Adler, Xinran Lehto, Carl Behnke and Li Miao
| Year of publication: |
2013
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|---|---|
| Authors: | Torres, Edwin N. ; Adler, Howard ; Lehto, Xinran Y. ; Behnke, Carl ; Miao, Li |
| Published in: |
Tourism review : the official journal of the AIEST. - Bingley : Emerald, ISSN 1660-5373, ZDB-ID 2440017-8. - Vol. 68.2013, 3, p. 3-20
|
| Subject: | Consumer generated feedback | Omline reviews | Customer satisfaction | TripAdvisor | Hotel rating systems | Hotels | United States of America | Kundenzufriedenheit | Hotellerie | Hotel industry | USA | United States | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010197675