Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Mitzi Montoya-Weiss; Glenn B. Voss and Dhruv Grewal
| Year of publication: |
2003
|
|---|---|
| Authors: | Montoya-Weiss, Mitzi ; Voss, Glenn B. ; Grewal, Dhruv |
| Published in: |
MSI reports : working paper series. - Cambridge, Mass, ISSN 1545-505X, ZDB-ID 21271744. - 2003, 2, p. 19-35
|
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009893389