Online Customer Care – Applying Today’s Technology to Achieve World‐class Customer Interaction
| Year of publication: |
2000
|
|---|---|
| Authors: | McMellon, Chuck |
| Published in: |
Journal of Consumer Marketing. - Emerald Group Publishing Limited, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 17.2000, 1, p. 73-87
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Customer care | Customer service | Internet | Systems design | Information retrieval | New technology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | review |
| Language: | English |
| Other identifiers: | 10.1108/jcm.2000.17.1.73.4 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014849552