Online dispute resolution : web-scraping of EU traders' websites : final report

The study "Online Dispute Resolution: Web-Scraping of EU Traders' Websites" examines the current state of compliance of online traders in the EU with the ODR Regulation, requiring online traders to make the link to the ODR platform and their e-mail address available on their website. For this study, a database of 19,580 EU online traders was developed and web-scraped. In addition, a mystery-shopping audit of 1,005 websites that include the ODR link was conducted to examine the ease with which the ODR-link and e-mail address is found by consumers on the traders' websites. In detail, this report is structured as follows: - Background chapter on the legal background and purpose of the study - Chapter dedicated to the methodology with which the database was constructed and the web-scraping and mystery shopping was performed - Chapter dedicated to the composition of the database of 19,580 EU online traders - Chapter presents the findings regarding the EU online traders' compliance with the ODR Regulation, including both findings on the availability of the ODR link (web-scraping) and the accessibility of the ODR link (mystery shopping).