Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Hélia Gonçalves Pereira, Maria de Fátima Salgueiro, Paulo Rita (Lisbon University Institute (ISCTE-IUL), BRU-UNIDE, Lisbon, Portugal)
| Year of publication: |
May 2016
|
|---|---|
| Authors: | Pereira, Hélia Gonçalves ; Salgueiro, Maria de Fátima ; Rita, Paulo |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 30.2016, p. 279-291
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| Subject: | E-commerce | Online Loyalty | Online customer satisfaction | Website image | Online routine | Website knowledge | Innovativeness | Structural Equation Modeling | Website | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Strukturgleichungsmodell | Structural equation model | Online-Marketing | Internet marketing | Social Web | Social web | Vertrauen | Confidence | Tourismusmarketing | Tourism marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.01.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011473227