Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Miao Su, Jinjing Zhao, Guanqiu Qi, Junseung Kim and Keun-sik Park
| Year of publication: |
2023
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|---|---|
| Authors: | Su, Miao ; Zhao, Jinjing ; Qi, Guanqiu ; Kim, Junseung ; Park, Keun-sik |
| Published in: |
International journal of logistics : research and applications. - London [u.a.] : Taylor & Francis, ISSN 1469-848X, ZDB-ID 2020197-7. - Vol. 26.2023, 4, p. 442-459
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| Subject: | cold chain | customer loyalty | Online retailer | pandemic | physical distribution | psychological distress | China | Online-Handel | Online retailing | Coronavirus | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Vertrieb | Physical distribution | Epidemie | Epidemic | Lieferkette | Supply chain | Vertriebsweg | Distribution channel | Beziehungsmarketing | Relationship marketing | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/13675567.2021.1961214 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014322001