Online reviews-driven Kano-QFD method for service design

Chen Chen, Chenxi Zhang, and Zeshui Xu

Year of publication:	2024
Authors:	Chen, Chen ; Zhang, Chenxi ; Xu, Zeshui
Published in:	IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society. - New York, NY : IEEE, ISSN 1558-0040, ZDB-ID 2021741-9. - Vol. 71.2024, p. 8153-8165
Subject:	Kano model \| online reviews \| quality function deployment (QFD) \| service design \| Qualitätsmanagement \| Quality management \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsinnovation \| Service innovation \| Produktgestaltung \| Product design \| Online-Handel \| Online retailing \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Kundenintegration \| Customer integration \| Electronic Commerce \| E-commerce \| Konsumentenverhalten \| Consumer behaviour

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1109/TEM.2024.3387579 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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