Online service failure and propensity to suspend offline consumption
Niall Piercy and Chris Archer-Brown
| Year of publication: |
2014
|
|---|---|
| Authors: | Piercy, Niall ; Archer-Brown, Chris |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 8, p. 659-676
|
| Subject: | retail | Internet | mulit-channel | exit propensity | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Digitale Dienste | Web-based service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010385543