Online service qualities in the multistage process and patients' compliments : a transaction cycle perspective
Hong Wu, Zhaohua Deng, Bin Wang, Tailai Wu
| Year of publication: |
2020
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|---|---|
| Authors: | Wu, Hong ; Deng, Zhaohua ; Wang, Bin ; Wu, Tailai |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 57.2020, 5, p. 1-18
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| Subject: | Compliment | Online health communities | Psychological and material | Service quality | Transaction cycle | Dienstleistungsqualität | Patienten | Patients | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Gesundheit | Health | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2019.103230 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012293386