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In situ methodology : outlining a new direction for service research
Echeverri, Per, (2017)
Paradigms in service research
Tronvoll, Bård, (2011)
Product configuration : a review of the state-of-the-art and future research
Zhang, Linda L., (2014)
An MADM risk-based evalutation-selection model of free-libre open source software tools
Mora, Manuel, (2016)
Toward an integrated conceptualization of the service and service system consepts : a systems approach
Mora, Manuel, (2009)
Toward an integrated conceptualization of the service and service system concepts : a systems approach