Operational efficiency and patient‐centered health care : a view from online physician reviews
Dong‐Gil Ko, Feng Mai, Zhe Shan, Dawei Zhang
| Year of publication: |
2019
|
|---|---|
| Authors: | Ko, Dong‐Gil ; Mai, Feng ; Shan, Zhe ; Zhang, Dawei |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 65.2019, 4, p. 353-379
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| Subject: | experiential quality | operational efficiency | patient satisfaction | text analytics | waiting time | Gesundheitsversorgung | Health care | Patienten | Patients | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Ärzte | Physicians | Data-Envelopment-Analyse | Data envelopment analysis | Effizienz | Efficiency | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/joom.1028 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012041388