Operational efficiency and service delivery performance : A comparative analysis of Indian telecom service providers
Year of publication: |
2016
|
---|---|
Authors: | Masson, Siddhant ; Jain, Rachit ; Ganesh, Narendra Mani ; George, Sajeev Abraham |
Published in: |
Benchmarking: An International Journal. - Emerald Group Publishing Limited, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 23.2016, 4, p. 893-915
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Performance measurement | India | Operational efficiency | Service quality | Productivity | Benchmarking | Data envelopment analysis | Service delivery effectiveness | Telecom |
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