Operational impact of service innovations in multi-step service systems
Chunyang Tong (School of Economics and Management, Tongji University, Shanghai, China), Mahesh Nagarajan (Sauder School of Business, University of British Columbia, Vancouver, Canada), Yuan Cheng (School of Economics and Management, Tsinghua University, Beijing, China)
| Year of publication: |
May 2016
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|---|---|
| Authors: | Tong, Chunyang ; Nagarajan, Mahesh ; Cheng, Yuan |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 25.2016, 5, p. 833-848
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| Subject: | service innovation | process improvement | congestion | service competition | Dienstleistungssektor | Service industry | Dienstleistung | Services | Innovation | Innovationsmanagement | Innovation management | Dienstleistungsinnovation | Service innovation | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/poms.12508 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011494893