Operational transparency : make your processes visible to customers and your customers visible to employees
Year of publication: |
March-April 2019
|
---|---|
Authors: | Buell, Ryan W. |
Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 97.2019, 2, p. 102-113
|
Subject: | Prozessmanagement | Business process management | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Transparenz | Transparency |
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