Operations in banking: the service quality and effects on satisfaction and loyalty
| Year of publication: |
2010
|
|---|---|
| Authors: | Miguel-Davila, Jose Angel ; Cabeza-Garcia, Laura ; Valdunciel, Laura ; Florez, Marcela |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 30.2010, 13, p. 2163-2183
|