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Operations management
Russell, Roberta S., (2000)
Quality and performance excellence : management, organization, and strategy
Evans, James R., (2008)
Picture your business : the way to extraordinary performance and quality
CLARK, ALAN C., (2007)
Operations management : focusing on quality and competitiveness
Russell, Roberta S., (1998)
Operations management : along the supply chain
Russell, Roberta S., (2009)
Russell, Roberta S., (2011)