Opportunities of AI within PES processes and services : exploring PES experiences, best practices and emerging business value

Starting with an overview of AI practices in European PES, this report analyses their impact and reviews the contextual factors which are influencing implementation and PES' experiences with AI. It also outlines the opportunities that AI offers within PES processes and services.Through qualitative research, including desk research and interviews with 11 PES, the report explores AI applications in PES operations and business processes such as jobseeker profiling, career guidance and matching. The report's findings intend to guide PES practitioners in understanding the potential benefits and challenges of adopting AI, using insights from promising practices and lessons learned from early adopters.